1. Billing & Renewal
Pixsoffice subscription plans are offered on a monthly and annual basis.
Subscriptions automatically renew at the end of each billing cycle unless the customer chooses to cancel, downgrade, or upgrade their plan before the renewal date.
2. Refunds
We offer a 30-day refund window from the original purchase date for all new subscriptions.
After this period, payments are non-refundable, including partial months or unused service.
Refunds are processed to the original payment method used at the time of purchase.
3. Account Cancellation
Customers may cancel their subscription at any time through their Pixsoffice dashboard or by contacting our support team.
Upon cancellation, access to paid features will continue until the end of the current billing cycle.
Data associated with the cancelled account may be permanently deleted after the subscription expires, unless otherwise requested.
4. Account Suspension & Termination
Pixsoffice reserves the right to suspend or terminate accounts in the following cases:
Non-payment for services.
Inactivity for 365 consecutive days (i.e., no active users logged in).
Violation of our Terms of Service or unlawful use of the platform.
In the event of termination due to non-payment or violation of terms, Pixsoffice may immediately suspend access without liability.
5. Data Retention & Backup
Upon account termination, all data associated with the account may be permanently deleted.
Customers are responsible for exporting or backing up their data before cancellation or termination.
Pixsoffice may, at its discretion, provide temporary access for data retrieval, but is not obligated to do so once deletion is complete.
Step to Cancel your Subscription with Pixsoffice
i. ) To cancel your account, please contact our Pixsoffice support team.
ii. ) Cancellations are effective immediately after they are confirmed.
iii. ) Our Terms of service states that there are no refunds on the billed amount at any event.
iv. ) If your paid plan is not renewed, your account will be moved to an inactive state and you won’t be able to sign in.
v. ) If you choose not to renew the account beyond 90 days, it will be cancelled and deleted.
vi. ) If you need to reactivate your account, please contact our Pixsoffice support team from our website.
If you have any questions or concerns regarding cancel and refund policy, please contact us on [email protected]